Management Interview Questions - 1

• What is your management philosophy? You observe a fellow member of management stealing small items from the company. How do you handle this situation?
• Obviously as a manager, you must interact successfully with people, clients, upper management, subordinates, etc. in order to make a positive impact. Can you sketch out two or three key strengths you feel you have in dealing with people?
• Describe the process and procedures you have put into place to improve the quality and timeliness of customer service.
• Based upon your experience, what actions have you found most effective in building customer relationships? What hasn't worked and why?
• You are working in a retail store, and a customer enters and tries on a garment–two sizes too small, buttons are pulled, seams bursting, etc. The customer asks, "Doesn't this look great?" How would you handle this situation?
• How can a supervisor establish effective communication with staff?
• Would you want your subordinates to like you or respect you as a manager?
• It is sometimes desirable to lead other people by setting a positive example. Describe a work situation when your example served as a model for others.
• How do you motivate employees? How do you reward them?
• Some managers supervise their employees closely, while others use a loose rein. How do you prefer to manage?
• Describe how you might go about motivating a group of employees to do something that they don't want to do.
• What, in your opinion, are the key tools in building and maintaining successful business relationships? Give me examples of how you have made these tools work for you.
• As a manager, how would you go about identifying the training and development needs of your employees?
• Let's say that you have assigned work to one of your subordinates, and it was not done as you had expected it to be. How would you handle such a situation?
• How might you go about getting cooperation of other employees that do not report to you?
• What do you expect of those who report to you?
• Providing feedback to subordinates is a key managerial responsibility. If you have had an opportunity to do this, how did you go about it? If you haven't had an opportunity to provide feedback to workers, what ideas do you have for providing this information to subordinates?