Call Center, BPO Interview Questions - I

• What is call center?
• What do you mean by BPO?
• What do you do when people disagree with your ideas?
• Why do you want to work here?
• Why should we hire you?
• How does it help discipline to success?
• What would you consider an ideal work environment?
• You have replaced the CMOS battery. What must you do next?
• Which of the following conversions is possible in windows 98?
• FAT 16 to NTFS
• FAT 32 to FAT 16
• Fat 16 to Fat32 and Fat32 to Fat 16
• Fat 16 to Fat 32 but not Fat 32 to Fat 16

• What is the difference between Tech Support executive , Voice process , non voice process , Backend and Telecalling and define them ?
• You are reported that the monitor at a client’s place is having a problem. You are about to remove the CPU tower to trouble shoot the issue. What do you do just before opening the CPU tower?
• a. wear wrist strap to prevent ESD damage to the monitor
• b. Make sure that the power is switched off and the power cord is plugged out.
• c. Make sure that the ESD is grounded properly
• d. Connect the monitor as well as the wrist strap to the ground.